Frequently Asked Questions
There are many ways of getting in touch with Redtail, but these FAQs may help you immediately.
Thanks to our partnership with Redtail, we are now better positioned to be move our business to the next phase of growth."
Scott Breckley, CEO
12 Volt Marketing Group
The hardware is an easy hookup and the UI is just as user friendly as REDTAIL’s customer service! I would encourage any manufacturers’ representatives – Rep Firms – who are interested in learning more about Fleet Tracking to give REDTAIL a call, or send an email to firstname.lastname@example.org."
Frankie Mark, Owner
I showed him on my smartphone: it’s right here, on such-and-such a road. Those things could be a mile off said the policeman. I said I’ve never known that to happen. So we all went back there and retrieved our truck – exactly where Redtail said it was."
Bobby Stringer, Owner
Nichols Trucking Company
Our Partnership with REDTAIL has delivered the accuracy of data we need, enabling us to create and evolve proprietary algorithms and scoring which are proven to be highly predictive of loss and deliver market leading loss ratios for our underwriters."
Cara Hurlock, Chief Customer Officer
The Redtail customer service and tech support have been great, and we have achieved fuel savings. We’ve had a very good experience with Redtail."
Unfortunately, all our equipment and tools were already gone. We gave the cops a printout of all the stops the van made and they are going to follow up and try and retrieve them. As far as we’re concerned, the Redtail units just paid for themselves! We’re buying more."
The Redtail GPS tracking works really well for stolen vehicle recovery. We love it – I’m putting one on my restored ’79 Trans Am."
Bobby Stringer, Owner
One key selling point in the bus market is REDTAIL’s annual service program, which comes with two months free of service, since school buses typically don’t run in the Summer. Another benefit is the idling alert - many states do not allow buses to idle for more than 5 minutes, and our customers in Pittsburgh really appreciate the heads-up."
Bob Bellock, Exec VP
Northwest Landscape Services
I would recommend the product and the staff!"
TRACKER Network UK
Our close partnership has helped forge the VAM telematics product into a market leading device that we are proud to promote for TRACKER’s fleet and insurance applications."
Stephen Doran, CEO
The whole Redtail team has been outstanding to work with and we look forward to a long relationship."
Being able to get everything from engine diagnostics codes through to crash reports using Redtail hardware means we can offer much more than an insurance policy, and we look forward to building out many other new features in the future with their support."
Callum Rimmer, CTO and Co-Founder
Finally, the extras that came in the packages were a great bonus (zip ties, star washer, and Velcro). To sum this up, great product and great personnel. I look forward to working with this company more in the future."
Tampa Bay Limo
So, I reached out to Redtail, and thanks to their GPS Total Solution, they e-mailed me time-stamps to show my guy was right where he was supposed to be – not only on time but early! They apologized and paid, thanks to Redtail’s outstanding technology."
Of course, one of the biggest REDTAIL benefits is their Team; they always provide the highest levels of service."
Bob Bellock, Exec VP
Their deliveries have always been 100% to time or even better, despite some unexpected orders. That marks a good partnership. It’s not only technology, it’s also the way we got to know Redtail as a company - thinking ahead and putting real effort in to getting things done, with a solution oriented approach, even with the unexpected."
Marin Roos, Director of Innovations
Throughout their solutions have been quality first, scalable and adaptable to vertical or geography – a true technology and commercial partner.
Colin Shillito, Head of Business Development – IoT Automotive
The combination of the Redtail VAM with their DataWarehouse data storage and device management solution is a winning combination that takes the effort out of driver data acquisition."
David Kirby, COO
From our unique 12v device to their cutting-edge data services and supportive technology in the Crash Portal, Admiral has benefitted from Redtail’s continuous improvements and pro-active customer support throughout our five year relationship."
Gunnar Peters, Head of Telematics
We don’t get great cell coverage where we are but it’s been Johnny on the spot. It showed me both addresses at a job site based on where the truck was parked: it’s that precise! I use it with my iPad and plan to order another unit. Highly recommended."
THE REDTAIL QMS
Redtail Telematics has developed an ISO 9001 accredited Quality Management System to support the design and supply of automotive telematics devices, together with the support services and data analysis for vehicle tracking, driver behavior and impact alerting and its analysis.
For more information about our ISO 9001 Quality Management accreditation, please visit the NQA website.