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Fleet FAQs

Why should I choose REDTAIL Fleet over other GPS tracking solutions?

Unlike most GPS tracking companies, REDTAIL Fleet is the manufacturer of its GPS tracking hardware (VAM) as well as a provider of a web-based fleet management solution. A large majority of GPS tracking companies purchase GPS tracking hardware from manufacturers like REDTAIL Telematics. REDTAIL’s exclusive design consultancy, UK-based Plextek, was named Business of the Year in 2010 and has received two coveted Queen’s Awards for Enterprise; for Innovation and for International Trade. VAM was tested rigorously and developed by the same design team responsible for the design and manufacture of more than 5 million tracking devices worldwide. Experienced trainers get you up and running quickly and continue providing support through online tutorials and Live Chat. Our pricing is competitive. Use our Return on Investment (ROI) calculator to see how quickly REDTAIL Telematics pays for itself. Our typical fleet experiences a ROI in 6 weeks, individual ROI’s may vary depending on fleet size, fuel consumption and driver behaviour. Click here to access our ROI calculator.

Will the VAM drain my car battery?

No. Although VAM is connected to constant power it is designed to go into a very low power state when the vehicle is parked. This is compared to the same amount of power used by your car stereo.

How long is my data archived on the REDTAIL system?

Data is stored and viewable for 6 months on the FMS. Fleet Managers can easily store years of historical fleet data by using our system to export to a CSV file (CSV files are easily read by MS Excel).

What type of Warranty does REDTAIL offer on the VAM hardware?

Your satisfaction is important to us. We offer a 30 day money back guarantee; a 90 day limited warranty; and a 1 year warranty (with the purchase of an annual plan). Extended Warranties are also available.

What is a Landmark or Point of Interest?

Landmarks or Points of Interests are areas, addresses or locations that you want to monitor. They can be added manually, imported in bulk, changed or be exported to other formats (such as KML, used by Google Earth).

How do I use Landmarks?

They can be used to mark Boundaries, destination points, customer addresses and/or offices that you visit regularly. You can run a Landmark Report to see each time a vehicle visits a Landmark and the duration of their visit.

Where does REDTAIL get the mapping information?

REDTAIL uses Google mapping. There are 3 different views available.

What is a Boundary aka Geofence?

Boundaries are used to keep track of where a vehicle should or should not be going. After a Landmark has been created, a Boundary can be created around it. You may also choose to have the Boundary send out email notifications when broken, to any of the specified notification lists. You will have the option to create Landmarks in different forms: points, rectangles, circles, polygons and polylines.

Does the REDTAIL Fleet Management System offer real-time GPS tracking?

Yes, real-time tracking is available in every 1 minute or 5 minute intervals.

What kind of Vehicle Information can REDTAIL Fleet Management Software (FMS) provide?

The FMS Vehicle Information section provides important Device Alerts, such as: Maintenance Alerts, Daily Heartbeat, GPS Blocked, GPS Tamper, GSM Jamming and Vehicle Battery Voltage Alerts.

What kind of Driver Behaviour Information can the REDTAIL Fleet Management System provide?

The Driver Behaviour section provides Acceleration Alerts, Harsh Braking, Harsh Cornering, Excessive Speeding, Boundary and Idle Alerts.

Can the REDTAIL Fleet Management System lower my car insurance?

Yes, depending on your insurance company. The VAM is considered an Anti-Theft device. Most car insurance carriers offer policyholders a discount on their insurance premiums if cars are equipped with Anti-Theft devices. Check with your insurance company regarding discounts, typically savings are between 15-33%.

What is REDTAIL’s Fleet Management System (FMS)?

REDTAIL Fleet Management System combines our state of the art VAM (Vehicle Asset Management) GPS tracking device with the intelligence of web-based mapping.

What types of reports do I have on the REDTAIL Fleet Management System?

We provide many customizable reports online, including: Harsh Braking, Acceleration, Speeding, Idling, Activity, Boundary, Landmarks and more.

How many Boundaries can I create?

You can create an unlimited number of Boundaries.

What is an alert?

Alert is a feature to notify you via email or on the map when your vehicle(s) exceed a specified limit or threshold. For example, if you determine that your vehicles shouldn’t be driving over 75 mph, you can set up your FMS to email you a Speeding Alert when that limit has been exceeded.

What types of Alerts can I receive?

REDTAIL offers multiple alerts, including, but not limited to: Speeding Alerts, Boundary Alerts, Scheduled Maintenance Alerts and Excessive Idle Alerts.

Can I pay for my service plan monthly or annually?

You can pay monthly or annually for service. There is a 20% discount if you elect to pay annually. Our service is all-inclusive, so there is one flat fee for service based on the tracking interval you select. There is no extra charge for any basic REDTAIL features or alerts.

What is the difference in 1 minute vs. 5 minute tracking?

Your fleet vehicles are managed in real-time. The difference is how often the data will update to our server.

What is the minimum recommended screen resolution?

The REDTAIL application should be viewed at no less than 1024 x 768 screen resolution.  This resolution is recommended to ensure consistency.

Who installs the devices?

REDTAIL has partnered with InstallerNet to offer professional and affordable installation anywhere in North America. You may also choose to install your own VAM or find a local automotive electronics installer. For more information about self-installation, click here. For more information on how to get started with InstallerNet, call 866-711-4880.

Can I use my GPS enabled cell phone to track my vehicles?

REDTAIL’s VAM is permanently installed to constant power in your fleet vehicle, whereas a cell phone may need its battery charged on a daily basis…

What is GPS and how does it work?

GPS (Global Positioning System) is comprised of 30 satellites called NAVSTARs orbiting the earth. The presence of at least 3 satellites is required to provide the coordinates to identify a fleet vehicle’s location. The VAM transmits the location in 1 or 5 minute intervals over the cellular network, to the REDTAIL application and displays the coordinates on web-based maps in real-time. When the vehicle is out of cell coverage the VAM will store the data and update the Redtail Fleet Management Software once back in coverage.

Northwest Landscape Services

"We compared two different solutions before choosing Redtail GPS. We are experiencing fuel savings from a number of habits that are changing. The guys are not leaving the job sites early. They are taking the most direct route back at night. We can run a report to see how many times we are going to the parts store and have come up with a plan to reduce these trips.

I would recommend the product and the staff!"

 

Brian Bural

2019-10-02T12:49:25+00:00
"We compared two different solutions before choosing Redtail GPS. We are experiencing fuel savings from a number of habits that are changing. The guys are not leaving the job sites early. They are taking the most direct route back at night. We can run a report to see how many times we are going to the parts store and have come up with a plan to reduce these trips. I would recommend the product and the staff!"   Brian Bural

National Link

Our van was stolen on Saturday morning. It left the building at 6:38 am and the technician arrived at 8. We didn’t know if it was stolen or if a driver had borrowed it, but by 10 we realized it was stolen. The tech logged on and tracked it. We found it was driving around and then parked for 6 minutes. Cops were dispatched and arrested 5 people in the van.

Unfortunately, all our equipment and tools were already gone. We gave the cops a printout of all the stops the van made and they are going to follow up and try and retrieve them. As far as we’re concerned, the Redtail units just paid for themselves! We’re buying more."

 

John Taylor

2019-10-02T12:47:27+00:00
Our van was stolen on Saturday morning. It left the building at 6:38 am and the technician arrived at 8. We didn’t know if it was stolen or if a driver had borrowed it, but by 10 we realized it was stolen. The tech logged on and tracked it. We found it was driving around and then parked for 6 minutes. Cops were dispatched and arrested 5 people in the van. Unfortunately, all our equipment and tools were already gone. We gave the cops a printout of all the stops the van made and they are going to follow up and try and retrieve them. As far as we’re concerned, the Redtail units just paid for themselves! We’re buying more."   John Taylor

UCI Construction

"We have 100 Redtail GPS devices and plan to buy more – our company is growing, and as we acquire other businesses we plan to outfit those trucks as well. We especially appreciate the pricing flexibility of the various Redtail service plans. We chose five minute screenshots, which have a lower monthly rate than other GPS companies quoted.

The Redtail customer service and tech support have been great, and we have achieved fuel savings. We’ve had a very good experience with Redtail."

 

Vince Zamora

2019-10-02T12:52:10+00:00
"We have 100 Redtail GPS devices and plan to buy more – our company is growing, and as we acquire other businesses we plan to outfit those trucks as well. We especially appreciate the pricing flexibility of the various Redtail service plans. We chose five minute screenshots, which have a lower monthly rate than other GPS companies quoted. The Redtail customer service and tech support have been great, and we have achieved fuel savings. We’ve had a very good experience with Redtail."   Vince Zamora

Stringer Transports

"With the second stolen truck we could track its route and all of its stops around Oklahoma City. In 20/20 hindsight we could have set a geo-fence around it and probably nabbed the thief. But it turned out to be a good move just taking our truck back when we did - because a tornado ripped through that neighborhood a couple of days later, and we would have lost it if we’d waited.

The Redtail GPS tracking works really well for stolen vehicle recovery. We love it – I’m putting one on my restored ’79 Trans Am."

 

Bobby Stringer, Owner

2019-10-02T12:50:13+00:00
"With the second stolen truck we could track its route and all of its stops around Oklahoma City. In 20/20 hindsight we could have set a geo-fence around it and probably nabbed the thief. But it turned out to be a good move just taking our truck back when we did - because a tornado ripped through that neighborhood a couple of days later, and we would have lost it if we’d waited. The Redtail GPS tracking works really well for stolen vehicle recovery. We love it – I’m putting one on my restored ’79 Trans Am."   Bobby Stringer, Owner

Stringer Transports

"When the first truck was stolen we were running the Redtail GPS on it so we knew exactly where it was: in the back of a trailer park. We called the police so they could be there to supervise the recovery of our stolen property. The officer was skeptical: how do you know it’s there he asked.

I showed him on my smartphone: it’s right here, on such-and-such a road. Those things could be a mile off said the policeman. I said I’ve never known that to happen. So we all went back there and retrieved our truck – exactly where Redtail said it was."

 

Bobby Stringer, Owner

2019-10-02T12:49:55+00:00
"When the first truck was stolen we were running the Redtail GPS on it so we knew exactly where it was: in the back of a trailer park. We called the police so they could be there to supervise the recovery of our stolen property. The officer was skeptical: how do you know it’s there he asked. I showed him on my smartphone: it’s right here, on such-and-such a road. Those things could be a mile off said the policeman. I said I’ve never known that to happen. So we all went back there and retrieved our truck – exactly where Redtail said it was."   Bobby Stringer, Owner

BT Enterprise

REDTAIL Telematics came to my attention in the very early days of Usage-Based Insurance when young driver coaching and their technology was used to help launch UBI pioneer ingenie. Their products and services have proved insightful and robust, and have evolved with markets as diverse as vehicle tracking, all aspects of fleet management, and most latterly the demands of monetising the connected vehicle.

Throughout their solutions have been quality first, scalable and adaptable to vertical or geography – a true technology and commercial partner.

Colin Shillito, Head of Business Development – IoT Automotive

2021-07-01T13:29:48+00:00
REDTAIL Telematics came to my attention in the very early days of Usage-Based Insurance when young driver coaching and their technology was used to help launch UBI pioneer ingenie. Their products and services have proved insightful and robust, and have evolved with markets as diverse as vehicle tracking, all aspects of fleet management, and most latterly the demands of monetising the connected vehicle. Throughout their solutions have been quality first, scalable and adaptable to vertical or geography – a true technology and commercial partner. Colin Shillito, Head of Business Development – IoT Automotive

Thomas Limousine

"We tried another GPS tracking system 4 years ago but had significant problems with it. Then we met with Redtail at the 2011 Limo show in Vegas and received our first demo unit in March 2012. The website is very user friendly, and all our dispatchers can navigate through and find exact locations of our vehicles.

The whole Redtail team has been outstanding to work with and we look forward to a long relationship."

 

John Buzzard

2019-10-02T12:51:02+00:00
"We tried another GPS tracking system 4 years ago but had significant problems with it. Then we met with Redtail at the 2011 Limo show in Vegas and received our first demo unit in March 2012. The website is very user friendly, and all our dispatchers can navigate through and find exact locations of our vehicles. The whole Redtail team has been outstanding to work with and we look forward to a long relationship."   John Buzzard

Handsfree

"I had a great experience with the Redtail tracking units and the personnel representing them. The products arrived at the customer's office in a timely fashion, making it easy to complete the job without any issues. In addition, the units logged-on to the system quickly, making it easy to move on and get the vehicles back on the road for the customer.

Finally, the extras that came in the packages were a great bonus (zip ties, star washer, and Velcro). To sum this up, great product and great personnel. I look forward to working with this company more in the future."

 

Sean Smith

2019-10-02T12:46:44+00:00
"I had a great experience with the Redtail tracking units and the personnel representing them. The products arrived at the customer's office in a timely fashion, making it easy to complete the job without any issues. In addition, the units logged-on to the system quickly, making it easy to move on and get the vehicles back on the road for the customer. Finally, the extras that came in the packages were a great bonus (zip ties, star washer, and Velcro). To sum this up, great product and great personnel. I look forward to working with this company more in the future."   Sean Smith

AB Construction

"Our company sells and erects pre-engineered steel buildings and we run a small fleet. I’m very happy with Redtail GPS. I saved enough in the first week to pay for the tracker and service after terminating three drivers who were late for work, falsifying timesheets and making unauthorized use of the vehicle. The remaining employees are more productive now just knowing that we use Redtail. It’s very user-friendly and easy to install.

We don’t get great cell coverage where we are but it’s been Johnny on the spot. It showed me both addresses at a job site based on where the truck was parked: it’s that precise! I use it with my iPad and plan to order another unit. Highly recommended."

Bryan Weaver

2019-10-02T12:45:33+00:00
"Our company sells and erects pre-engineered steel buildings and we run a small fleet. I’m very happy with Redtail GPS. I saved enough in the first week to pay for the tracker and service after terminating three drivers who were late for work, falsifying timesheets and making unauthorized use of the vehicle. The remaining employees are more productive now just knowing that we use Redtail. It’s very user-friendly and easy to install. We don’t get great cell coverage where we are but it’s been Johnny on the spot. It showed me both addresses at a job site based on where the truck was parked: it’s that precise! I use it with my iPad and plan to order another unit. Highly recommended." Bryan Weaver

Nichols Trucking Company

"We would recommend Redtail GPS to anyone in the trucking industry. We’re still finding things it will do, like idle time. We spend thousands of pounds a week on fuel and it gets very expensive."

 

John Sellens

2019-10-02T12:47:46+00:00
"We would recommend Redtail GPS to anyone in the trucking industry. We’re still finding things it will do, like idle time. We spend thousands of pounds a week on fuel and it gets very expensive."   John Sellens

MyDrive Solutions

"The Redtail hardware has been selected as a best-in-class device that combines sensitivity, accuracy and commercial performance in a small outline, with excellent technical documentation and support.

The combination of the Redtail VAM with their DataWarehouse data storage and device management solution is a winning combination that takes the effort out of driver data acquisition."

 

David Kirby, COO

2019-10-02T12:47:06+00:00
"The Redtail hardware has been selected as a best-in-class device that combines sensitivity, accuracy and commercial performance in a small outline, with excellent technical documentation and support. The combination of the Redtail VAM with their DataWarehouse data storage and device management solution is a winning combination that takes the effort out of driver data acquisition."   David Kirby, COO

Tampa Bay Limo

"We’ve got a good customer who sends us a lot of business – but one of their fares was difficult. Our guy was 20 minutes early, but there was some kind of miscommunication, and the fare never hooked-up with him and claimed he wasn’t there, so consequently we weren’t going to get paid. I didn’t care about the money so much, but I definitely care about our good name!

So, I reached out to Redtail, and thanks to their GPS Total Solution, they e-mailed me time-stamps to show my guy was right where he was supposed to be – not only on time but early! They apologized and paid, thanks to Redtail’s outstanding technology."

 

Rony Rodriguez

2019-10-02T12:50:32+00:00
"We’ve got a good customer who sends us a lot of business – but one of their fares was difficult. Our guy was 20 minutes early, but there was some kind of miscommunication, and the fare never hooked-up with him and claimed he wasn’t there, so consequently we weren’t going to get paid. I didn’t care about the money so much, but I definitely care about our good name! So, I reached out to Redtail, and thanks to their GPS Total Solution, they e-mailed me time-stamps to show my guy was right where he was supposed to be – not only on time but early! They apologized and paid, thanks to Redtail’s outstanding technology."   Rony Rodriguez

THE REDTAIL QMS

Redtail Telematics has developed an ISO 9001 accredited Quality Management System to support the design and supply of automotive telematics devices, together with the support services and data analysis for vehicle tracking, driver behavior and impact alerting and its analysis.

For more information about our ISO 9001 Quality Management accreditation, please visit the NQA website.

NQA-ISO-9001-Logo-UKAS

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