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Careers

Redtail Telematics provides an innovative, fast-paced environment well-suited to people passionate about the potential for technology to transform business.

Want to make a difference?  So does the Redtail Telematics team.  Join a global team driving innovation around the world.  You’ll work with the best and the brightest to build your career at a leading technology company.

Redtail Telematics employs recruits into all types of roles including Marketing, Sales, Operations, Engineering, Testing, Quality, IT and Administration.

Customer Service Engineer

Location: Cambridge area, UK

 

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Redtail Telematics is looking for a hands-on Customer Services Engineer to join and manage a growing international customer support service providing both B2B and B2C support.  The ideal candidate will be willing to gain a deep understanding of the entire product range and be the customer champion making recommendations to the development team on how to improve the products and services offered.

 

Essential Skills & Experience

  • Handling Redtail’s more complex customer queries and tickets, some of which are of a technical nature
  • Excellent interpersonal skills, both face to face and via written means
  • Working with the 3rd line teams to assist in incident management and their escalation where appropriate
  • Excellent verbal and written communication skills
  • Strong numeracy skills
  • Making sure accurate records are kept of customer communications
  • Helping to develop or update Redtail’s customer service policies and procedures
  • Electronic fault finding experience a big plus
  • ISO9001 experience a huge plus
  • A degree qualification considered a plus, and the more relevant the better

 

Main Activities of the role

Redtail currently uses the Kayako ticketing system to process the majority of support calls received via email, web, and voice support channels, so experience using Kayako or similar support tools would be beneficial.

In addition, you will be responsible for coordinating with the Supply Chain Manager on stock control and the timely delivery of hardware to our customers from the factory.

You will be responsible for managing and executing Redtail’s RMA repair process.  This will involve hands-on electronic repair and testing of returned products from the field.

One key part of our customer and prospect communication is the timely provision of content – can be technical, industry or deal related – to keep our brand and solutions at top of mind.  You will work with our commercial team to distribute that content to target audiences through cost-efficient platforms and technologies.

 

If you think you’re the perfect fit to be the newest member of the Redtail team, apply now.

 

Supply Chain Manager

Location: Cambridge area, UK

 

Apply now

 

Redtail Telematics is looking for a hands-on Global Supply Chain Manager to join and manage the growing international supply of Tracking products manufactured primarily from our CEM in Malaysia.  The ideal candidate will be willing to liaise closely between Redtail’s engineering and purchasing functions, our principle CEM in Malaysia, and all of the component vendors spread across the planet in order to achieve regular, consistent and economic deliveries of hardware to our customers.

 

Essential Skills & Experience

  • Have strong familiarity with modern electronic assembly CEM processes and procedures
  • Have strong familiarity with mechanical drawings and mechanical production processes
  • Knowledge of New Product Introduction (NPI), and Technology Transfer
  • In depth knowledge of computerised ERP/MRP/MES manufacturing systems
  • Had previous experience of vendor price negotiations
  • Previous assessments of new vendor bases and formally reviewing their suitability as a supplier
  • Previous experience is essential of establishing all the logistical elements of packaging, transport regulations and handling of all domestic and international shipments – import or export
  • A flexible approach as needs dictate

 

Main Activities of the role

  • Discussing projects and products both up and down the Supply Chain with suppliers, contract assembly houses and customers.
  • Establish and maintain constructive communications with all key personnel within key CEM or other supplier.
  • Feedback best practice suggestions from CEM to our engineering team to optimise overall product cost and flow.
  • Monitor costings, and work with the existing supplier base to achieve the best product cost targets.
  • During any new product design phase, assist with selection of all major component vendors, and liaise with those selected.
  • Leverage knowledge of known suppliers from an AVL (Approved Vendor List) to help save time, money and effort based on historical data of our products).
  • Review supply risks and pre-prepare plans. Also review alternative parts/vendors to further reduce supply risk.
  • Global communications with international vendors, knowing their culture, and auditing where required.
  • Distribute forecast and plans, and coordinate efforts to make them achievable.
  • Initiate the Purchase Orders process required to fulfil the needs of the company, and cross-checking invoice amounts etc for payment.
  • Ensure materials are available for all pre-production builds, and plans are in place for following procurement in line with any production ramp up plans.
  • BOM co-ordination between customer and chosen CEM, followed by regular document control to maintain any change traceability.
  • Attend any customer meetings to review long term business and their ongoing strategy.
  • Establish all the logistical elements of packaging, transport regulations and handling of all domestic and international shipments – import or export.
  • UK and International travel may be required from time to time as needed.
  • Conduct and assist with internal audits as required.
  • Anything else of a reasonable basis that may be required.

 

If you think you’re the perfect fit to be the newest member of the Redtail team, apply now.

 

UCI Construction

"We have 100 Redtail GPS devices and plan to buy more – our company is growing, and as we acquire other businesses we plan to outfit those trucks as well. We especially appreciate the pricing flexibility of the various Redtail service plans. We chose five minute screenshots, which have a lower monthly rate than other GPS companies quoted.

The Redtail customer service and tech support have been great, and we have achieved fuel savings. We’ve had a very good experience with Redtail."

 

Vince Zamora

2019-10-02T12:52:10+00:00
"We have 100 Redtail GPS devices and plan to buy more – our company is growing, and as we acquire other businesses we plan to outfit those trucks as well. We especially appreciate the pricing flexibility of the various Redtail service plans. We chose five minute screenshots, which have a lower monthly rate than other GPS companies quoted. The Redtail customer service and tech support have been great, and we have achieved fuel savings. We’ve had a very good experience with Redtail."   Vince Zamora

Admiral

"We continue to enjoy a highly productive, long term partnership with Redtail Telematics.  This fruitful collaboration delivers profitable UBI business functions and provides a constant stream of innovation.

From our unique 12v device to their cutting-edge data services and supportive technology in the Crash Portal, Admiral has benefitted from Redtail’s continuous improvements and pro-active customer support throughout our five year relationship."

Gunnar Peters, Head of Telematics

2019-10-02T09:38:00+00:00
"We continue to enjoy a highly productive, long term partnership with Redtail Telematics.  This fruitful collaboration delivers profitable UBI business functions and provides a constant stream of innovation. From our unique 12v device to their cutting-edge data services and supportive technology in the Crash Portal, Admiral has benefitted from Redtail’s continuous improvements and pro-active customer support throughout our five year relationship." Gunnar Peters, Head of Telematics

By Miles

"What makes Redtail a particularly compelling choice as partner is their ability to develop a bespoke solution which meets our needs in an increasingly competitive marketplace. This has been demonstrated with the successful launch of our pay-by-mile car insurance policy.

Being able to get everything from engine diagnostics codes through to crash reports using Redtail hardware means we can offer much more than an insurance policy, and we look forward to building out many other new features in the future with their support."

Callum Rimmer, CTO and Co-Founder

2019-10-02T11:38:00+00:00
"What makes Redtail a particularly compelling choice as partner is their ability to develop a bespoke solution which meets our needs in an increasingly competitive marketplace. This has been demonstrated with the successful launch of our pay-by-mile car insurance policy. Being able to get everything from engine diagnostics codes through to crash reports using Redtail hardware means we can offer much more than an insurance policy, and we look forward to building out many other new features in the future with their support." Callum Rimmer, CTO and Co-Founder

Northwest Landscape Services

"We compared two different solutions before choosing Redtail GPS. We are experiencing fuel savings from a number of habits that are changing. The guys are not leaving the job sites early. They are taking the most direct route back at night. We can run a report to see how many times we are going to the parts store and have come up with a plan to reduce these trips.

I would recommend the product and the staff!"

 

Brian Bural

2019-10-02T12:49:25+00:00
"We compared two different solutions before choosing Redtail GPS. We are experiencing fuel savings from a number of habits that are changing. The guys are not leaving the job sites early. They are taking the most direct route back at night. We can run a report to see how many times we are going to the parts store and have come up with a plan to reduce these trips. I would recommend the product and the staff!"   Brian Bural

Tampa Bay Limo

"We’ve got a good customer who sends us a lot of business – but one of their fares was difficult. Our guy was 20 minutes early, but there was some kind of miscommunication, and the fare never hooked-up with him and claimed he wasn’t there, so consequently we weren’t going to get paid. I didn’t care about the money so much, but I definitely care about our good name!

So, I reached out to Redtail, and thanks to their GPS Total Solution, they e-mailed me time-stamps to show my guy was right where he was supposed to be – not only on time but early! They apologized and paid, thanks to Redtail’s outstanding technology."

 

Rony Rodriguez

2019-10-02T12:50:32+00:00
"We’ve got a good customer who sends us a lot of business – but one of their fares was difficult. Our guy was 20 minutes early, but there was some kind of miscommunication, and the fare never hooked-up with him and claimed he wasn’t there, so consequently we weren’t going to get paid. I didn’t care about the money so much, but I definitely care about our good name! So, I reached out to Redtail, and thanks to their GPS Total Solution, they e-mailed me time-stamps to show my guy was right where he was supposed to be – not only on time but early! They apologized and paid, thanks to Redtail’s outstanding technology."   Rony Rodriguez

Zen-tinel

"Our school bus customers in Louisiana like the Redtail Fleet solution because the technology allows drivers to take the buses home at night. REDTAIL boundary alerts and 24/7 location means that the bus system managers can be assured the buses don’t take unauthorized trips and are parked where they’re supposed to be on weekends.

Of course, one of the biggest REDTAIL benefits is their Team; they always provide the highest levels of service."

 

Bob Bellock, Exec VP

2019-10-02T13:02:24+00:00
"Our school bus customers in Louisiana like the Redtail Fleet solution because the technology allows drivers to take the buses home at night. REDTAIL boundary alerts and 24/7 location means that the bus system managers can be assured the buses don’t take unauthorized trips and are parked where they’re supposed to be on weekends. Of course, one of the biggest REDTAIL benefits is their Team; they always provide the highest levels of service."   Bob Bellock, Exec VP

MyDrive Solutions

"The Redtail hardware has been selected as a best-in-class device that combines sensitivity, accuracy and commercial performance in a small outline, with excellent technical documentation and support.

The combination of the Redtail VAM with their DataWarehouse data storage and device management solution is a winning combination that takes the effort out of driver data acquisition."

 

David Kirby, COO

2019-10-02T12:47:06+00:00
"The Redtail hardware has been selected as a best-in-class device that combines sensitivity, accuracy and commercial performance in a small outline, with excellent technical documentation and support. The combination of the Redtail VAM with their DataWarehouse data storage and device management solution is a winning combination that takes the effort out of driver data acquisition."   David Kirby, COO

ingenie

"Since our launch in 2011 REDTAIL has been a valued ingenie partner.  As a specialist in the young driver market ingenie needed a highly reliable and accurate fitted telematics device capable of capturing driving events at a much higher data frequency than much of the competition and REDTAIL worked with us to create and deliver a unique device specification.

Our Partnership with REDTAIL has delivered the accuracy of data we need, enabling us to create and evolve proprietary algorithms and scoring which are proven to be highly predictive of loss and deliver market leading loss ratios for our underwriters."

Cara Hurlock, Chief Customer Officer

2019-10-02T09:33:10+00:00
"Since our launch in 2011 REDTAIL has been a valued ingenie partner.  As a specialist in the young driver market ingenie needed a highly reliable and accurate fitted telematics device capable of capturing driving events at a much higher data frequency than much of the competition and REDTAIL worked with us to create and deliver a unique device specification. Our Partnership with REDTAIL has delivered the accuracy of data we need, enabling us to create and evolve proprietary algorithms and scoring which are proven to be highly predictive of loss and deliver market leading loss ratios for our underwriters." Cara Hurlock, Chief Customer Officer

Stringer Transports

"With the second stolen truck we could track its route and all of its stops around Oklahoma City. In 20/20 hindsight we could have set a geo-fence around it and probably nabbed the thief. But it turned out to be a good move just taking our truck back when we did - because a tornado ripped through that neighborhood a couple of days later, and we would have lost it if we’d waited.

The Redtail GPS tracking works really well for stolen vehicle recovery. We love it – I’m putting one on my restored ’79 Trans Am."

 

Bobby Stringer, Owner

2019-10-02T12:50:13+00:00
"With the second stolen truck we could track its route and all of its stops around Oklahoma City. In 20/20 hindsight we could have set a geo-fence around it and probably nabbed the thief. But it turned out to be a good move just taking our truck back when we did - because a tornado ripped through that neighborhood a couple of days later, and we would have lost it if we’d waited. The Redtail GPS tracking works really well for stolen vehicle recovery. We love it – I’m putting one on my restored ’79 Trans Am."   Bobby Stringer, Owner

Zen-tinel

"Zen-tinel has been a business partner with REDTAIL for many years now as our high tech products complement each other in the school bus market.  We have also had a very good experience as a REDTAIL Reseller.

One key selling point in the bus market is REDTAIL’s annual service program, which comes with two months free of service, since school buses typically don’t run in the Summer. Another benefit is the idling alert - many states do not allow buses to idle for more than 5 minutes, and our customers in Pittsburgh really appreciate the heads-up."

 

Bob Bellock, Exec VP

2019-10-02T13:01:34+00:00
"Zen-tinel has been a business partner with REDTAIL for many years now as our high tech products complement each other in the school bus market.  We have also had a very good experience as a REDTAIL Reseller. One key selling point in the bus market is REDTAIL’s annual service program, which comes with two months free of service, since school buses typically don’t run in the Summer. Another benefit is the idling alert - many states do not allow buses to idle for more than 5 minutes, and our customers in Pittsburgh really appreciate the heads-up."   Bob Bellock, Exec VP

TRACKER Network UK

"We have been working with Redtail’s sister organisation Plextek since 1993 in our Stolen Vehicle Recovery activities and with Redtail since their formation.

Our close partnership has helped forge the VAM telematics product into a market leading device that we are proud to promote for TRACKER’s fleet and insurance applications."

 

Stephen Doran, CEO

2019-10-02T13:03:29+00:00
"We have been working with Redtail’s sister organisation Plextek since 1993 in our Stolen Vehicle Recovery activities and with Redtail since their formation. Our close partnership has helped forge the VAM telematics product into a market leading device that we are proud to promote for TRACKER’s fleet and insurance applications."   Stephen Doran, CEO

Thomas Limousine

"We tried another GPS tracking system 4 years ago but had significant problems with it. Then we met with Redtail at the 2011 Limo show in Vegas and received our first demo unit in March 2012. The website is very user friendly, and all our dispatchers can navigate through and find exact locations of our vehicles.

The whole Redtail team has been outstanding to work with and we look forward to a long relationship."

 

John Buzzard

2019-10-02T12:51:02+00:00
"We tried another GPS tracking system 4 years ago but had significant problems with it. Then we met with Redtail at the 2011 Limo show in Vegas and received our first demo unit in March 2012. The website is very user friendly, and all our dispatchers can navigate through and find exact locations of our vehicles. The whole Redtail team has been outstanding to work with and we look forward to a long relationship."   John Buzzard

Stringer Transports

"When the first truck was stolen we were running the Redtail GPS on it so we knew exactly where it was: in the back of a trailer park. We called the police so they could be there to supervise the recovery of our stolen property. The officer was skeptical: how do you know it’s there he asked.

I showed him on my smartphone: it’s right here, on such-and-such a road. Those things could be a mile off said the policeman. I said I’ve never known that to happen. So we all went back there and retrieved our truck – exactly where Redtail said it was."

 

Bobby Stringer, Owner

2019-10-02T12:49:55+00:00
"When the first truck was stolen we were running the Redtail GPS on it so we knew exactly where it was: in the back of a trailer park. We called the police so they could be there to supervise the recovery of our stolen property. The officer was skeptical: how do you know it’s there he asked. I showed him on my smartphone: it’s right here, on such-and-such a road. Those things could be a mile off said the policeman. I said I’ve never known that to happen. So we all went back there and retrieved our truck – exactly where Redtail said it was."   Bobby Stringer, Owner

12 Volt Marketing Group

"I’m proud to say I was REDTAIL’s first Rep, and I’ve had a lot of success selling REDTAIL to my dealers in New Jersey and New York. For one thing, the company is becoming very well known as a major player in the fleet management business. Some of my dealers have fleet business, while others sell REDTAIL direct to end-users.

The hardware is an easy hookup and the UI is just as user friendly as REDTAIL’s customer service! I would encourage any manufacturers’ representatives – Rep Firms – who are interested in learning more about Fleet Tracking to give REDTAIL a call, or send an email to sales@redtailtelematics.com."

Frankie Mark, Owner

2019-10-02T12:43:54+00:00
"I’m proud to say I was REDTAIL’s first Rep, and I’ve had a lot of success selling REDTAIL to my dealers in New Jersey and New York. For one thing, the company is becoming very well known as a major player in the fleet management business. Some of my dealers have fleet business, while others sell REDTAIL direct to end-users. The hardware is an easy hookup and the UI is just as user friendly as REDTAIL’s customer service! I would encourage any manufacturers’ representatives – Rep Firms – who are interested in learning more about Fleet Tracking to give REDTAIL a call, or send an email to sales@redtailtelematics.com." Frankie Mark, Owner

Unigarant

"We began working with Redtail in 2016 and from the outset were impressed by their responsive approach to customers in creating our first OBD offering ahead of planned schedule, which they only achieved by over the top efforts.  The Redtail OBD product has proved to be very high quality and reliable, enabling us to experience far better than average product return rates for the industry.

Their deliveries have always been 100% to time or even better, despite some unexpected orders. That marks a good partnership. It’s not only technology, it’s also the way we got to know Redtail as a company - thinking ahead and putting real effort in to getting things done, with a solution oriented approach, even with the unexpected."

Marin Roos, Director of Innovations

2019-10-02T11:37:42+00:00
"We began working with Redtail in 2016 and from the outset were impressed by their responsive approach to customers in creating our first OBD offering ahead of planned schedule, which they only achieved by over the top efforts.  The Redtail OBD product has proved to be very high quality and reliable, enabling us to experience far better than average product return rates for the industry. Their deliveries have always been 100% to time or even better, despite some unexpected orders. That marks a good partnership. It’s not only technology, it’s also the way we got to know Redtail as a company - thinking ahead and putting real effort in to getting things done, with a solution oriented approach, even with the unexpected." Marin Roos, Director of Innovations

National Link

Our van was stolen on Saturday morning. It left the building at 6:38 am and the technician arrived at 8. We didn’t know if it was stolen or if a driver had borrowed it, but by 10 we realized it was stolen. The tech logged on and tracked it. We found it was driving around and then parked for 6 minutes. Cops were dispatched and arrested 5 people in the van.

Unfortunately, all our equipment and tools were already gone. We gave the cops a printout of all the stops the van made and they are going to follow up and try and retrieve them. As far as we’re concerned, the Redtail units just paid for themselves! We’re buying more."

 

John Taylor

2019-10-02T12:47:27+00:00
Our van was stolen on Saturday morning. It left the building at 6:38 am and the technician arrived at 8. We didn’t know if it was stolen or if a driver had borrowed it, but by 10 we realized it was stolen. The tech logged on and tracked it. We found it was driving around and then parked for 6 minutes. Cops were dispatched and arrested 5 people in the van. Unfortunately, all our equipment and tools were already gone. We gave the cops a printout of all the stops the van made and they are going to follow up and try and retrieve them. As far as we’re concerned, the Redtail units just paid for themselves! We’re buying more."   John Taylor

Handsfree

"I had a great experience with the Redtail tracking units and the personnel representing them. The products arrived at the customer's office in a timely fashion, making it easy to complete the job without any issues. In addition, the units logged-on to the system quickly, making it easy to move on and get the vehicles back on the road for the customer.

Finally, the extras that came in the packages were a great bonus (zip ties, star washer, and Velcro). To sum this up, great product and great personnel. I look forward to working with this company more in the future."

 

Sean Smith

2019-10-02T12:46:44+00:00
"I had a great experience with the Redtail tracking units and the personnel representing them. The products arrived at the customer's office in a timely fashion, making it easy to complete the job without any issues. In addition, the units logged-on to the system quickly, making it easy to move on and get the vehicles back on the road for the customer. Finally, the extras that came in the packages were a great bonus (zip ties, star washer, and Velcro). To sum this up, great product and great personnel. I look forward to working with this company more in the future."   Sean Smith

Nichols Trucking Company

"We would recommend Redtail GPS to anyone in the trucking industry. We’re still finding things it will do, like idle time. We spend thousands of pounds a week on fuel and it gets very expensive."

 

John Sellens

2019-10-02T12:47:46+00:00
"We would recommend Redtail GPS to anyone in the trucking industry. We’re still finding things it will do, like idle time. We spend thousands of pounds a week on fuel and it gets very expensive."   John Sellens

Columbia

"REDTAIL is our partner in innovation.  Over the testing and implementation of our project, we have seen a close correlation between vehicle and battery performance and customer satisfaction.

Thanks to our partnership with Redtail, we are now better positioned to be move our business to the next phase of growth."

 

Scott Breckley, CEO

2019-10-23T12:00:27+00:00
"REDTAIL is our partner in innovation.  Over the testing and implementation of our project, we have seen a close correlation between vehicle and battery performance and customer satisfaction. Thanks to our partnership with Redtail, we are now better positioned to be move our business to the next phase of growth."   Scott Breckley, CEO

AB Construction

"Our company sells and erects pre-engineered steel buildings and we run a small fleet. I’m very happy with Redtail GPS. I saved enough in the first week to pay for the tracker and service after terminating three drivers who were late for work, falsifying timesheets and making unauthorized use of the vehicle. The remaining employees are more productive now just knowing that we use Redtail. It’s very user-friendly and easy to install.

We don’t get great cell coverage where we are but it’s been Johnny on the spot. It showed me both addresses at a job site based on where the truck was parked: it’s that precise! I use it with my iPad and plan to order another unit. Highly recommended."

Bryan Weaver

2019-10-02T12:45:33+00:00
"Our company sells and erects pre-engineered steel buildings and we run a small fleet. I’m very happy with Redtail GPS. I saved enough in the first week to pay for the tracker and service after terminating three drivers who were late for work, falsifying timesheets and making unauthorized use of the vehicle. The remaining employees are more productive now just knowing that we use Redtail. It’s very user-friendly and easy to install. We don’t get great cell coverage where we are but it’s been Johnny on the spot. It showed me both addresses at a job site based on where the truck was parked: it’s that precise! I use it with my iPad and plan to order another unit. Highly recommended." Bryan Weaver

THE REDTAIL QMS

Redtail Telematics has developed an ISO 9001 accredited Quality Management System to support the design and supply of automotive telematics devices, together with the support services and data analysis for vehicle tracking, driver behavior and impact alerting and its analysis.

For more information about our ISO 9001 Quality Management accreditation, please visit the NQA website.

NQA ISO 9001 Logo - UKAS

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